Zammad vs Chatwoot
Support tickets, macros and a help centre.
The pick: Zammad
Zammad is a help desk. Chatwoot is a chat widget that grew an inbox.
The facts
| Fact | Zammad | Chatwoot |
|---|---|---|
| Licence | AGPL-3.0 | MIT (open core) |
| Effort | a weekend | an evening |
| Activity | active | active |
| Repository | github.com/zammad/zammad | github.com/chatwoot/chatwoot |
Pick Zammad if
Pick Zammad for email tickets, SLAs and a knowledge base.
Pick Chatwoot if
Pick Chatwoot when the support happens in a live chat window on your site.
What each one costs you
- ZammadTickets, email, a knowledge base. Needs Elasticsearch to be fully happy.
- ChatwootLive chat and inboxes. Ticketing is lighter than Zendesk's.
The full entry for both lives under Instead of Zendesk, judged swap it.